In Space Universe

To create a universe where children grow, families flourish, and possibility has no limits.

To inspire children and support families through exceptional care, learning, and discovery.

To build a world where every child grows with confidence, curiosity, and limitless possibility.

To elevate the standard of family care and childhood development for a new generation.

To deliver safe, enriching, and inspiring experiences every day.

Our educational philosophy is rooted in play, exploration, and thoughtful guidance. We believe that children learn best when they feel secure, respected, and empowered to follow their interests. Our environments are designed to spark curiosity while providing the structure and support children need to develop independence, resilience, and a lifelong love of learning.

• Maintain active supervision of all children at all times, in accordance with BC licensing ratios
• Follow all provincial regulations under the Community Care and Assisted Living Act and Child Care Licensing Regulation
• Conduct daily safety checks of all indoor and outdoor spaces, equipment, and materials
• Implement clear emergency procedures for fire, earthquake, lockdown, and medical emergencies
• Maintain secure access controls to all program areas
• Document and report all incidents promptly and transparently

• Share regular updates on your child's day through In Space Hub, including meals, naps, activities, and milestones
• Inform parents promptly of any incidents, injuries, or concerns involving their child
• Respect family input and involve parents in decisions about their child's care
• Protect the confidentiality of all family information in accordance with PIPA
• Encourage collaboration between home and centre to support each child's development

• Treat all children, families, and staff with dignity and respect
• Support diversity and inclusion in all aspects of our programs
• Accommodate children with special needs to the fullest extent possible, working with families and external supports
• Promote kindness, empathy, and positive social interactions among all children

• Follow all written centre policies and procedures consistently
• Provide clear, accessible guidelines for all families
• Welcome feedback and use it to continuously improve our programs
• Address concerns promptly, fairly, and confidentially

All staff at In Space Childcare meet provincial and territorial licensing standards. Educators hold the appropriate credentials for their role, maintain current First Aid and CPR certification (infant, child, and adult), and complete criminal record and vulnerable sector checks before employment.

Our commitment to excellence means learning never stops. All staff complete ongoing professional development in: - Child protection and mandatory reporting - Positive behaviour guidance and child development - Safe sleep practices (infant care staff) - Emergency preparedness and first aid renewal - Food safety and allergy management - Cultural safety and inclusive practice

At In Space, educators do more than supervise — they guide, support, and partner with children and families every day. Our team is committed to creating environments where children feel secure, respected, and confident to explore.

01 — Creating Engaging, Age-Appropriate Experiences
Planning meaningful activities that support cognitive, social, emotional, and physical development through play and exploration.

02 — Observing & Supporting Development
Thoughtfully observing children and responding to individual strengths, interests, and developmental milestones.

03 — Encouraging Independence & Self-Help Skills
Supporting self-help skills such as problem-solving, decision-making, and age-appropriate responsibility.

04 — Fostering a Safe & Inclusive Classroom
Creating classrooms where every child feels valued, included, and emotionally safe.

By balancing guidance with independence, our educators create spaces where children are empowered to explore, discover, and grow at their own pace — while families feel confident knowing their child is supported by caring professionals.

3606 Allsop Road, Nanaimo, BC - School Age Program (ages 5–12)

3255 Stephenson Point, Nanaimo, BC - Daycare Program (ages 2.5–5) - School Age Program (ages 5–12)

Our school-age programs provide transportation to and from the following schools: - Departure Bay Elementary - Hammond Bay Elementary - McGirr Elementary - Mountain View Elementary - Pleasant Valley Elementary - Randerson Ridge Elementary - Syuwenct Elementary

All families must complete the following before their child's first day:

1. Online Enrollment Form — Completed through In Space Hub
2. Registration Form — Emergency contacts, authorized pick-up individuals
3. Medical Information — Health considerations, medical conditions, medications
4. Allergy Information — All food, medication, and environmental allergies
5. Immunization Status — We document whether your child is current or not-current; children may attend regardless of immunization status
6. Photo & Media Consent — Authorization for photography and social media use
7. Handbook Acknowledgement — Confirmation that you have read and agree to all policies
8. Repayment Agreement — Signed agreement to tuition and fee terms
9. Custody Documentation (if applicable) — Court orders or custody agreements

When a program is at capacity, families may join our waitlist. Priority is given in the following order: 1. Siblings of currently enrolled children 2. Children transferring from another In Space program 3. Date of waitlist application

Families on the waitlist will be contacted when a space becomes available and will have 48 hours to confirm acceptance before the space is offered to the next family.

• Our educators will closely observe your child's adjustment, engagement, and interaction with peers
• We will communicate regularly with you about how your child is settling in
• Any concerns about fit will be discussed openly and promptly

• Successful completion: Your child's enrollment continues as regular care
• Concerns identified: We will work with you to develop a support plan and may extend the trial period
• Mutual decision to end care: If, after genuine effort, the program is not the right fit, we will support you in finding alternative care

If you choose to withdraw during the trial period, please provide as much notice as possible. No refunds will be issued for the trial period.

Monday – Friday: 7:30 AM – 5:30 PM

• Please sign your child in upon arrival using In Space Hub
• Children may be dropped off any time after 7:30 AM
• Please ensure your child is supervised until they are signed in and received by a staff member

• Arrive between 7:30–8:00 AM to catch the school bus
• Breakfast is not provided; please ensure your child has eaten before arrival if needed

• Children return from school between 2:00–2:30 PM
• Please ensure your child has a prepared lunch and snacks for the day — food is not provided by the centre

Please notify the Site Manager if your child will be absent via: - In Space Hub message - Email - Text message - Phone call

A $5 no-notification / no-pick-up charge per child applies if we are not notified of your child's absence and your child does not arrive as expected. This covers the time our staff spends attempting to locate and contact you.

No advance notice is required for planned absences (e.g., vacation, appointments), but tuition remains payable to hold your child's spot. Extended absences (more than 2 consecutive weeks) should be discussed with the Site Manager.

The daycare closes at 12:30 PM on the last Friday of each month for staff professional development and centre maintenance. This applies to the daycare program only. School-age care and the academy may operate on regular or modified hours — check your monthly newsletter for details.

In Space Universe may close in the following circumstances: - Statutory holidays (New Year's Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, BC Day, Labour Day, National Day for Truth and Reconciliation, Thanksgiving, Remembrance Day, Christmas Day, Boxing Day) - Severe weather (snow, ice, extreme heat, air quality advisories) — closure decisions are made by 6:30 AM and communicated via In Space Hub, email, and our website - Public health orders (pandemic, outbreak management) - Emergency situations (fire, flood, power outage, structural damage)

No refunds or credits are provided for closures due to statutory holidays, severe weather, public health orders, or emergencies.

Rates vary by program, age group, and location. All rates shown reflect the BC Child Care Fee Reduction Initiative (CCFRI). Additional financial support may be available through the Affordable Child Care Benefit (ACCB) based on household income.

For current rates, please contact our office or visit our website. Final fees depend on: - Enrollment program and schedule (full-time, part-time) - Location (Galactic 1 or Galactic 2) - Applicable subsidies (CCFRI, ACCB)

• Licensed childcare during operating hours
• Supervision by qualified educators
• Programming, materials, and activities
• Access to indoor and outdoor play spaces
• Daily communication through In Space Hub

Fees do not cover: - Meals and snacks (unless specifically included in your program) - Specialty academy or aquatics programs - Field trip costs - Special event fees

• Tuition is due on the 1st of each month
• We understand that life happens — families receive two grace periods per 12-month period for late payments received after the 5th of the month with no late fee
• Starting with the third late payment in a 12-month period, a 25% late fee will apply to payments received after the 5th of the month
• If you anticipate a late payment, please contact the Site Manager as soon as possible — we are happy to work with you
• Accounts more than 15 days overdue may result in suspension of care until payment is received
• We accept payment by e-transfer, credit card, and pre-authorized debit

We are a registered CCFRI facility. We can assist you in applying for: - Child Care Fee Reduction Initiative (CCFRI) — automatically applied to eligible families - Affordable Child Care Benefit (ACCB) — income-based subsidy; families must apply directly - Other third-party funding — Indigenous funding, military funding, etc.

• One full calendar month's notice is required, given by the 1st of the month
• Notice given after the 1st will be effective the following month
• For example: notice given on January 15 = last day of care is February 28

• No refunds are provided for illness, vacation, family emergencies, or temporary closures
• No prorated refunds are issued for partial months
• If care is ended for safety reasons during a paid billing period, the remaining tuition for that billing period is non-refundable. No refund, credit, or prorated adjustment will be provided for any unused portion of that billing period.
  

By enrolling your child at In Space Universe, you agree to: - Pay all tuition and fees on time according to the payment schedule - Provide one full month's notice before withdrawing your child - Understand that fees are non-refundable except as outlined above - Accept that late pick-up fees ($2/minute after 5:30 PM) will be charged to your account - Understand that repeated late payment may result in termination of care

• 3 changes of clothing (labelled with child's name)
• Indoor footwear (soft-soled shoes or slippers)
• Diapers & wipes (enough for the day)
• Formula / breast milk / bottles (prepared and labelled)
• Sleep sack or blanket (no loose bedding for infants under 12 months)
• Soother (if used)
• Any required medications (see Medication Policy)

Note: Soiled clothing goes home daily. Please provide a labelled plastic bag for soiled items.

• 2 changes of clothing (labelled)
• Rain pants and rain boots (for outdoor play in all weather)
• Indoor footwear
• Sunscreen (SPF 30+, broad spectrum)
• Sun hat (wide brim or legionnaire style)
• Diapers or pull-ups (if not yet toilet trained)
• Water bottle (labelled)
• Any required medications

Note: Soiled clothing goes home daily.

• Indoor footwear
• Weather-appropriate outerwear
• Sunscreen and sun hat (spring/summer)
• Water bottle
• Any required medications
• Homework or reading materials (optional)

All personal items must be clearly labelled with your child's first and last name. In Space Universe is not responsible for lost or damaged personal items.

Note: Schedules are flexible and adjusted based on children's needs, weather, and special activities.

To protect the health of all children, staff, and families, please keep your child home if they are experiencing any of the following symptoms:

Exclusion Criteria

• Fever of 38°C (100.4°F) or higher
• Vomiting within the past 24 hours
• Diarrhea (two or more loose stools) within the past 24 hours
• Unexplained rash (until assessed by a physician and deemed non-contagious)
• Persistent cough that disrupts normal activity or sleep
• Sore throat with fever or difficulty swallowing
• Conjunctivitis (pink eye) — until 24 hours after treatment begins
• Head lice — until treated and nits removed
• Impetigo, scabies, or ringworm — until 24 hours after treatment begins
• Hand, foot, and mouth disease — until fever-free and mouth sores are healing
• COVID-19 symptoms — follow current public health guidance
• Any contagious illness as determined by a physician

Return-to-Care Criteria

Your child may return to the centre when: - They have been symptom-free for 24 hours without the use of fever-reducing medication - They are able to participate in all regular activities - Any contagious condition has been treated and cleared by a physician (if required) - A doctor's note may be required after 3 or more consecutive days of absence

If Your Child Becomes Ill at the Centre

1. Your child will be separated from other children and made comfortable
2. You will be contacted immediately to arrange pick-up
3. If you cannot be reached, your emergency contacts will be called
4. If a child requires medical attention and parents cannot be reached, staff will call 911 and then continue attempting to reach you
5. The child will be supervised by a staff member until pick-up

Communicable Disease Outbreak

If multiple children in a program develop similar symptoms, In Space Universe will: - Notify Island Health (Public Health) and follow their guidance - Inform all families in the affected program - Implement enhanced cleaning and sanitization protocols - May close the affected program temporarily if advised by Public Health

In Space Universe will administer medication to children only under the following conditions:

Prescription Medication

1. Medication must be in the original pharmacy container with the original label showing: - Child's full name - Medication name and dosage - Administration instructions - Physician's name - Expiry date
2. A completed Medication Authorization Form must be on file
3. Medication must be handed directly to an educator — never left in a child's bag
4. Medication is stored in a locked cabinet accessible only to authorized staff
5. All medication administration is logged with date, time, dosage, and staff signature

Non-Prescription Medication

• Non-prescription medication (e.g., fever reducers) will only be administered with:
• Written parental authorization
• Physician direction (for children under 2 years)
• Original packaging and labelling

Emergency Medication (EpiPen, Inhaler, etc.)

• EpiPens and emergency inhalers are stored in an unlocked, accessible location in each classroom
• Staff are trained in EpiPen administration and renew training annually
• Emergency medication goes with the child on all outings and field trips
• Parents must provide a backup EpiPen at all times

Disclosure

Parents must disclose all food, medication, and environmental allergies at enrollment and update immediately if anything changes.

Individual Allergy Action Plan

For each child with allergies, we develop an Individual Allergy Action Plan that includes: - Specific allergens and reaction types - Signs and symptoms of mild vs. severe reactions - Emergency response procedures - Emergency contact information - Photo of the child for quick identification

Allergy Action Plans are:

• Posted in each classroom and the kitchen area
• Reviewed by staff at the beginning of each shift
• Shared with all educators who work with the child
• Updated annually or whenever allergies change

Preventing Allergic Reactions

• No food sharing is permitted between children
• Children's meals and snacks are kept separate and clearly labelled
• Surfaces are thoroughly cleaned before and after meals
• Educators supervising meals are aware of all allergies in the room
• For severe allergies, additional precautions may include:
• Restricted food items in the classroom
• Hand-washing protocols before and after eating
• Separate eating areas

Emergency Response for Allergic Reactions

In Space Universe does not require proof of immunization for enrollment. We simply ask whether your child is current or not-current on immunizations and document this status on their profile. Children may attend regardless of immunization status.

During a communicable disease outbreak, non-immunized children may be asked to stay home as directed by Public Health.

Proper hand hygiene is one of the most effective ways to prevent the spread of illness. All children and staff wash hands: - Upon arrival at the centre - Before and after eating - After using the toilet or having a diaper changed - After coughing, sneezing, or wiping nose - After outdoor play - After handling animals or animal materials - After contact with bodily fluids

Staff also wash hands between diaper changes and before food preparation.

In Space Universe follows evidence-based safe sleep practices to reduce the risk of Sudden Infant Death Syndrome (SIDS) and other sleep-related infant deaths.

Safe Sleep Environment

• Every infant has their own labelled crib or playpen with a firm mattress and tight-fitting sheet
• Infants are always placed on their backs to sleep
• No loose bedding, pillows, bumper pads, stuffed animals, or toys in the sleep space
• Sleep sacks may be used in place of blankets
• Weighted sleep suits and swaddles are not permitted
• Room temperature is maintained at a comfortable level to prevent overheating

Supervision During Sleep

• Infants are visually checked every 15 minutes while sleeping
• Sleep checks are documented on a sleep log
• Infants are never left unattended in a separate room from awake staff

Pacifier Use

• Pacifiers are permitted during sleep if provided by parents and labelled
• If the pacifier falls out after the infant falls asleep, it will not be reinserted

Transition to Safe Sleep

• Parents will be consulted about their child's home sleep practices
• If home practices differ from our policy, staff will discuss the rationale and work toward consistency
• A physician's note is required for any alternate sleep position

1. Upon discovering fire or hearing the fire alarm, staff will immediately alert all rooms by calling out "FIRE DRILL — EVERYONE OUT!"
2. Children will be evacuated calmly and quickly via the nearest safe exit
3. Staff will perform a name-to-face headcount before exiting
4. All children and staff will assemble at the designated meeting point
5. A secondary staff member will check all rooms, bathrooms, and hidden areas
6. 911 will be called from outside the building
7. No one will re-enter until cleared by the Fire Department
8. Parents will be notified via In Space Hub and phone as soon as all children are safe

1. When shaking is felt, staff will call out "Drop, Cover, and Hold!"
2. Children will take shelter under sturdy furniture or against interior walls
3. All will stay away from windows, shelves, and exterior walls
4. Staff will remain calm and reassure children throughout
5. After shaking stops, staff will account for all children and check for injuries
6. If evacuation is necessary, follow fire evacuation procedures to the assembly point
7. Utility shut-offs will be performed if gas leaks or electrical hazards are detected

1. Staff will be alerted via emergency notification
2. All children will be moved to secure rooms away from windows and doors
3. Doors will be locked, lights turned off, and blinds closed
4. Children will be kept calm and quiet
5. 911 will be called immediately
6. Parents will be notified only when safe to do so, per police direction

1. Staff will assess the situation and provide first aid within their training
2. For life-threatening emergencies, 911 will be called immediately
3. Parents will be contacted immediately
4. A staff member will accompany the child to the hospital if parents cannot arrive in time
5. All medical emergencies are documented in an incident report

If the centre must be evacuated and cannot return (e.g., fire damage, gas leak), children will be transported to our other In Space centre — whichever location is unaffected:

• Galactic 1 — 3606 Allsop Road, Nanaimo, BC
• Galactic 2 — 3255 Stephenson Point, Nanaimo, BC

The large parking lot at Galactic 2 serves as our primary outdoor muster point for gathering and family reunification.

Parents will be notified of the alternate location via In Space Hub, phone, and email.

The centre maintains emergency supplies including: - First aid kits (in each room and vehicle) - Emergency contact lists - Water and non-perishable snacks - Flashlights and batteries - Blankets - Battery-powered radio

All drills are documented and reviewed by management to identify areas for improvement.

In the event of any emergency: - In Space Hub will be used as the primary communication tool - Phone calls will follow for urgent situations - Email updates will be sent as the situation develops - Our website and social media may be used for general updates - Do not call the centre during an emergency — lines must remain open for emergency services

All staff at In Space Universe are mandated reporters under British Columbia's Child, Family and Community Service Act. This means every staff member has a legal obligation to report any suspicion that a child is in need of protection. This duty is individual — it does not require supervisor approval or consensus.

Staff must report any reasonable suspicion of: - Physical abuse — bruises, fractures, burns, or other injuries not consistent with the explanation provided - Sexual abuse — any sexual contact or behaviour involving a child - Emotional abuse — persistent rejection, terrorizing, isolating, or degrading a child - Neglect — failure to provide adequate food, shelter, clothing, medical care, or supervision - Exposure to family violence — witnessing violence in the home

1. Any staff member who suspects abuse must report immediately to the Site Manager
2. The Site Manager will contact the Ministry of Children and Family Development (MCFD) Helpline at 1-800-663-9122 or the local MCFD office
3. If the child is in immediate danger, call 911 first, then MCFD
4. The duty to report applies even if the information is confidential or privileged

• All reports to MCFD are documented, including date, time, person spoken to, and details shared
• Staff must not discuss the report with anyone other than MCFD, police, or licensing officers
• Confidentiality is maintained throughout the process

• No staff member will face retaliation for making a good-faith report
• The identity of the reporter is protected to the fullest extent permitted by law

• The person receiving the allegation will immediately notify MCFD and the Director
• The accused staff member will be removed from contact with children pending investigation
• MCFD and Community Care Facilities Licensing will be notified within 24 hours
• An internal investigation will be conducted in cooperation with authorities

If a child discloses abuse to a staff member: 1. Listen calmly without showing shock or disapproval 2. Believe the child — false disclosures are extremely rare 3. Do not ask leading questions — let the child tell their story in their own words 4. Do not promise to keep it a secret — explain that you need to tell someone who can help 5. Document exactly what the child said using the child's words 6. Report immediately to MCFD

• Any injury requiring first aid
• Any injury to the head, face, or teeth
• Any incident involving two or more children (biting, hitting, etc.)
• Any allergic reaction
• Any medication error
• Any missing or unsupervised child (even briefly)
• Any behaviour that results in a child being sent home
• Any property damage
• Any unusual event affecting a child's well-being

Step 1 — Immediate Response
Provide first aid and comfort. Ensure the safety of all children.

Step 2 — Documentation
The staff member who witnessed or discovered the incident completes an Incident Report Form within 30 minutes.

Step 3 — Parent Notification
Parents are notified via In Space Hub within the same day. For serious incidents, parents are called immediately.

Step 4 — Review
The Site Manager reviews all incident reports daily and follows up as needed.

Step 5 — Prevention
Incident trends are reviewed monthly to identify preventive actions.

Every incident report includes: - Child's name, date, time, and location - Objective description of what happened (what was observed, not interpreted) - Any witnesses present - First aid or care provided - Time parents were notified and method - Staff signature and Manager review signature

Incidents classified as Serious Occurrences include: - Any injury requiring medical attention (doctor, hospital, ambulance) - Any incident involving suspected abuse or neglect - Any missing child situation - Any incident requiring police involvement - Any environmental hazard that posed a risk to children (gas leak, structural issue) - Any outbreak of communicable disease

Serious Occurrences are reported to Community Care Facilities Licensing within 24 hours and documented in a Serious Occurrence Report.

• Parents provide lunch and snacks for their children unless otherwise arranged
• A refrigerator is available for storing perishable items
• Children are supervised during all eating times
• No food sharing is permitted between children
• Staff eat with children to model healthy eating habits

While parents provide food, we encourage: - A variety of foods from all food groups - Limited processed foods and sugary snacks - Water as the primary beverage - Age-appropriate portions - Consideration of cultural and religious dietary practices

Cultural, religious, and medical dietary requirements are respected. Parents should discuss special dietary needs with the Site Manager during enrollment.

• All food is stored at safe temperatures
• Perishable items are refrigerated promptly
• Shared food preparation surfaces are sanitized between uses
• Staff who handle food practice proper hand hygiene

If parents wish to bring treats for birthdays or special occasions: - All treats must be store-bought (no homemade items due to allergy concerns) - Ingredients must be clearly labelled - Parents must notify the centre 48 hours in advance so allergy accommodations can be made - Non-food celebrations (stickers, books, special activities) are encouraged as alternatives

• Children participate in outdoor play daily, weather permitting
• Minimum outdoor time: 1 hour per day for full-day programs
• Staff actively supervise all outdoor activities
• Outdoor play is an essential part of our curriculum, supporting physical development, sensory exploration, and connection with nature

• Sunscreen (SPF 30+, broad spectrum) is applied 20 minutes before outdoor play
• Sunscreen is reapplied every 2 hours during prolonged outdoor time
• Children wear hats with brims or legionnaire style when UV index is 3 or above
• Shaded play areas are used during peak UV hours (10 AM – 4 PM)
• Children wear protective clothing that covers shoulders and arms when possible

Please ensure your child comes dressed for the weather: - Rain gear (jacket, pants, boots) for wet weather - Warm coat, hat, mittens for cold weather - Sun hat and light layers for warm weather - Closed-toe shoes for all outdoor play (no sandals or open-toed shoes)

• All surfaces (tables, counters, doorknobs, light switches) are sanitized multiple times daily
• Toys are cleaned and sanitized daily, or immediately if mouthed or soiled
• Bathrooms are cleaned and disinfected throughout the day
• Floors are swept and mopped daily
• Bedding and soft furnishings are laundered weekly, or immediately if soiled

• All eating surfaces are sanitized before and after each meal
• High chairs and booster seats are cleaned after each use
• Food preparation surfaces are sanitized between uses
• Children's hands are washed before and after eating

If a child becomes ill at the centre: - The area is cleaned and disinfected immediately - Any contaminated materials are removed safely - Enhanced cleaning protocols are implemented for 48 hours

• Soiled clothing is placed in a sealed plastic bag and sent home daily
• Centre-provided linens (cot sheets, blankets) are launched after each use
• Laundry is washed in hot water with detergent and dried thoroughly

In Space Universe maintains a pest-free environment through: - Regular inspections by a licensed pest control service - Proper food storage in sealed containers - Immediate clean-up of food spills - Sealing of cracks and entry points - If a pest issue is identified, the affected area is treated promptly and children are excluded until safe

Our diapering procedure follows best practices for hygiene and child dignity:

1. Preparation — Gather all supplies (clean diaper, wipes, cream, changing pad, plastic bag) before bringing the child to the changing table
2. Hand Hygiene — Staff wash hands thoroughly before and after each diaper change
3. Safety — The child is never left unattended on the changing table; one hand remains on the child at all times
4. Cleaning — The child is cleaned from front to back; soiled wipes are placed in a plastic bag
5. Diaper Application — A clean diaper is applied; diaper cream is used as authorized by parents
6. Disposal — Soiled diapers are placed in a sealed, hands-free disposal unit
7. Hand Hygiene — The child's hands are washed after the diaper change
8. Surface Sanitization — The changing surface is sanitized after each use

• Children are supported in toilet learning at their own pace and when they show readiness signs
• Staff use positive, encouraging language — never shame or punishment
• Regular bathroom breaks are built into the daily schedule
• Children are assisted with wiping, hand-washing, and clothing adjustment as needed
• Accidents are handled calmly and discreetly; spare clothing is always available

• All diapering and toileting is conducted with respect for the child's privacy and dignity
• Conversations about bodily functions are normalized and positive
• Older children who require assistance are given as much privacy as their developmental stage allows

In Space Universe uses positive, proactive behaviour guidance that teaches children social-emotional skills, self-regulation, and problem-solving. We believe that all behaviour is communication, and our role is to understand what a child is communicating and help them develop more effective ways to express their needs.

Our educators use the following strategies to support positive behaviour: - Setting clear expectations — Rules are simple, consistent, and age-appropriate - Positive reinforcement — Noticing and praising desired behaviours - Redirection — Gently guiding children toward appropriate activities - Modelling — Demonstrating the behaviour we want to see - Problem-solving — Helping children find solutions to conflicts - Emotion coaching — Naming feelings and teaching coping strategies - Consistent routines — Predictable schedules help children feel secure

The following practices are never used at In Space Universe: - Physical punishment (hitting, spanking, pinching, shaking) - Deprivation of food, rest, or outdoor time as punishment - Humiliation, shaming, or threatening language - Isolation or exclusion from the group as punishment (brief "cool-down" time with support is different) - Restraint (unless immediately necessary to prevent a child from harming themselves or others)

While we use positive guidance as our primary approach, the following behaviours are considered unacceptable and require immediate intervention:

Parents will be contacted for immediate pick-up if: - A child's behaviour presents an immediate safety risk to themselves or others - A child is unable to be calmed or redirected after reasonable effort - A serious incident occurs that requires documentation and discussion

Enrolment is a shared commitment between your family and our centre. Our programs are active, social, and hands-on, and every child is supported to take part safely alongside their peers.

Because of our group-based approach, we ask that each child is able, with reasonable support, to: - Follow basic safety directions and routines from educators - Participate in group activities without consistently putting themselves or others at risk - Accept redirection and support when a situation becomes unsafe or overwhelming - Be supported by their family as an active partner in their care

We assess fit together at registration and revisit it openly if a child is struggling. Our goal is to make sure the placement is the right one for the child and safe for everyone in the room.

Educators observe the situation and record what is happening factually and confidentially, including what helps and what triggers difficulty. Observations cover at least a 2-week period before moving to Step 2.

We reach out early and honestly, share what we are seeing, and learn from you about your child so we are working from the same picture. This conversation is documented.

Together we create an individualized plan with: - Clear, realistic goals - Specific accommodations and strategies - Roles for both educators and family - A timeline for review

The support plan is used consistently at the centre and at home.

We meet again over an agreed period (typically 4–6 weeks) to review progress and adjust the plan. Support is a process, and plans are expected to evolve.

Where it would help, we work with outside professionals and services (with your consent) — such as supported child development, occupational therapy, speech therapy, or other specialists.

If, after genuine effort and reasonable accommodation, a child's needs cannot be safely met within our program, we discuss next steps with the family, including whether a different placement would serve the child better.

This process only works as a partnership. Its purpose is to help your child succeed — not to build a case against any family.

If a child's behaviour presents an immediate risk to the safety of other children, staff, or themselves, we may ask that the child stay home for a short period while we regroup and adjust the support plan. This is a safety measure, not a punishment.

• The suspension period will be as short as possible (typically 1–3 days)
• Parents will be involved in developing the revised support plan before the child returns
• The goal is always to welcome the child back successfully

If, after reasonable accommodation and a genuine support effort, we are unable to safely meet a child's needs within our program, we may give written notice to end care and help the family plan a transition.

A decision to end care is based on documented, objective factors, such as: - An ongoing risk to the safety of other children or staff that cannot be resolved with reasonable support - Care needs that exceed what our program can safely provide, even with accommodation and outside support - A breakdown in the family partnership required to carry out a support plan

Where care is ended: - We provide written reasons for the decision - We provide reasonable notice (typically 30 days) except where safety requires otherwise - We provide referrals or support to find a placement that fits the child's needs, wherever possible - We work with the family to ensure a smooth transition for the child

If parents choose to end care: - One full calendar month's notice is required, given by the 1st of the month - All fees for the notice period remain payable - No refunds are issued for the current billing period

This policy operates alongside our licensing obligations and human-rights duties. We are committed to reasonable accommodation first, and to a fair, well-documented process throughout.

Children are released only to individuals listed on the child's enrollment form or to persons authorized through In Space Hub with advance notice.

All persons picking up a child must present photo identification upon request. Staff will verify the person's identity against the authorized pick-up list before releasing the child.

If someone who is not on the regular authorized list needs to pick up your child: - Add the person to your authorized pick-up list in In Space Hub at least 24 hours in advance - The person must bring photo ID and may be asked a security question - Verbal authorization may be accepted in emergencies, but the Site Manager will attempt to verify with the parent by phone before releasing the child

Our hours end at 5:30 PM. A late fee of $2 per minute applies after 5:30 PM.

Late pick-up procedure: 1. At 5:30 PM, staff will attempt to contact parents 2. At 5:45 PM, emergency contacts will be called 3. At 6:00 PM, if no one has arrived and no contact has been made, MCFD or police may be contacted 4. Repeated late pick-ups (more than 3 times in a month) will result in a meeting with management and may lead to termination of care

If there is a custody order or court order restricting a parent's access: - A certified copy of the order must be provided at enrollment - The order will be kept in the child's file and reviewed with all staff - Staff will follow the order precisely; we cannot interpret or modify court orders - If a non-custodial parent attempts pick-up in violation of an order, we will not release the child and will contact the custodial parent and police if necessary

If a person arrives to pick up a child and appears to be under the influence of drugs or alcohol: - We will not release the child - Staff will politely suggest calling an alternative authorized person - If the person insists or becomes aggressive, police will be called - The child will remain supervised at the centre until a safe authorized person arrives

Authorized pick-up persons must be at least 16 years old. Exceptions may be made for siblings aged 14–16 with written parental authorization and a maturity assessment.

• Departure Bay, Hammond Bay, McGirr, Mountain View, Pleasant Valley, Randerson, Syuwenct
• Parents must confirm their child's school at enrollment and notify us of any changes

• All vehicles meet BC motor vehicle safety standards
• Vehicles are equipped with age-appropriate child safety seats and seat belts
• A first aid kit and emergency contact information are carried in each vehicle
• Vehicles are inspected daily before use

• At least one staff member accompanies children during transportation in addition to the driver
• Staff-to-child ratios are maintained at all times during transport
• Attendance is taken before departure and upon arrival
• The route and schedule are pre-planned and shared with parents

• Children are signed in/out at both the school and the centre
• Children are never left unattended at school drop-off points
• Staff verify that children are received by school staff before leaving

If a child is scheduled to be dropped off after school and no authorized person is present: 1. Staff will attempt to contact parents and emergency contacts 2. Staff will wait a reasonable time (up to 15 minutes) 3. If no contact is made, the child will be returned to the centre and staff will continue attempting contact 4. If still unreachable after 30 minutes past closing, MCFD or police may be contacted

After all children exit the vehicle: - The driver performs a visual sweep of all seats - A second staff member verifies the sweep - This is documented on the transportation log

• Notify us of any changes to your child's school or schedule
• Ensure someone is available to receive your child at the designated drop-off time
• Provide updated emergency contact information

At enrollment, parents complete a Photo and Media Consent Form indicating whether they consent to: - Photos/videos taken for classroom documentation and parent communication (In Space Hub, daily reports) - Photos/videos used in centre displays and newsletters - Photos/videos used on the centre's website and social media - Photos/videos used in promotional materials

Consent can be withdrawn at any time by written notice. We will honour withdrawal requests within 48 hours.

• Photos are taken only for educational and communication purposes
• Children's full names are never published with photos on public platforms
• Photos are stored on secure, password-protected devices
• Photos are deleted when no longer needed or when a child leaves the program
• Staff are prohibited from posting centre-related content on personal social media accounts

• Parents may take photos of their own child during special events
• Parents must not photograph other children without their parents' consent
• Photos of other children must not be posted on social media without consent

• The centre's social media accounts are managed by designated staff only
• Only children with parental consent for social media use will appear on public platforms
• Content is reviewed before posting to ensure children's privacy and dignity

We collect personal information necessary to provide safe, quality childcare, including: - Child's name, date of birth, health information, emergency contacts - Parent/guardian contact and custody information - Authorized pick-up persons and restrictions - Immunization and medical history - Enrollment and billing information - Photos and videos (with consent)

• To provide childcare services and ensure child safety
• To communicate with parents about their child's care
• To comply with licensing and regulatory requirements
• To process payments and subsidies
• For emergency contact purposes

• Physical records are stored in locked filing cabinets
• Digital records are stored on password-protected, encrypted systems
• Access is limited to authorized staff only
• Information is retained only as long as legally required
• When information is no longer needed, it is securely destroyed

We do not sell or share personal information with third parties except: - Licensing authorities (as required by law) - Emergency services (in case of emergency) - Subsidies and funding agencies (with your consent) - External professionals (e.g., occupational therapists, with your consent)

• Parents have the right to access their child's personal information
• Requests for access must be made in writing to centre management
• We will respond within 30 business days
• Parents may request corrections to inaccurate information

• All complaints are treated confidentially
• No parent will face retaliation for raising a concern in good faith
• Complaints involving child safety are prioritized and addressed immediately
• Records of all complaints and resolutions are maintained securely
• We aim to resolve concerns at the lowest possible level

Many concerns can be resolved quickly through direct conversation: - Speak with your child's educator or the Site Manager - Share your concern openly and specifically - Work together to find a solution

Most concerns are resolved at this stage within 1–2 business days.

If informal resolution is not satisfactory: - Submit a written concern using the Parent Concern Form (available at the centre or via email) - The Site Manager will acknowledge receipt within 1 business day - An impartial investigation will be conducted - A written response will be provided within 7 business days

If the matter remains unresolved: - It may be escalated to the Director/Founder - An independent review may be conducted - A final written response will be provided

Parents may also contact the following at any time:

Parents and guardians have the right to: - Visit the centre at any time during operating hours without prior notice - Observe their child's program and activities - Speak with staff about their child's care and development - Review their child's records (with reasonable notice) - Participate in program decisions affecting their child

• Please sign in at the office when you arrive
• For the safety of all children, please do not enter program areas unaccompanied
• A staff member will be happy to escort you to your child's room
• We ask that visits during nap time be brief and quiet to avoid disrupting sleep

Parents may request to review their child's file by contacting the Site Manager. We will accommodate requests within 5 business days. Copies of records may be provided upon request, subject to any legal restrictions.

We welcome ongoing communication between parents and staff. You can reach us through: - In Space Hub — daily updates, messages, photos - Email — non-urgent communication - Phone — urgent matters during operating hours - In-person — before or after drop-off/pick-up, or by appointment

We aim to respond to all non-urgent communications within 24 business hours.

As a partner in your child's care, we ask that families: - Attend and participate in support meetings when we ask for them - Follow through with agreed strategies at home for consistency - Share relevant information about your child's needs, assessments, and supports - Communicate with educators, families, and children respectfully and constructively - Approach challenges as problems we solve together, keeping the focus on the child - Notify us promptly of any changes to contact information, emergency contacts, or authorized pick-up persons - Inform us of any changes to your child's health, allergies, or medications

We hold ourselves to the same standard: - We communicate openly about your child's experiences and development - We act in your child's best interest at all times - We treat every family with respect and without judgment - We welcome your feedback and use it to improve - We maintain confidentiality in all matters

Safety is a shared responsibility. We ask parents to: - Keep children home when they are ill (see Illness Policy) - Provide accurate and up-to-date medical and emergency information - Ensure authorized pick-up persons are aware of our policies and procedures - Report any safety concerns promptly - Model respectful behaviour and positive communication

All staff complete comprehensive training before working independently with children, including: - Child development and age-appropriate practice - Health, safety, and emergency procedures - Child protection and mandatory reporting - Positive behaviour guidance - Food safety and allergy management - Safe sleep practices (infant care staff)

Staff participate in ongoing training throughout their employment: - First Aid and CPR renewal every 2–3 years - Child protection training annually - Emergency procedure drills monthly/quarterly - Professional development workshops quarterly - Staff meetings weekly for program planning and issue discussion

All staff training is documented and maintained in personnel files, including: - Certificates and credentials - Training dates and expiry dates - Drill participation records - Professional development activities

These records are available for review by licensing officers upon request.

All Academy participants and their families are bound by the following centre-wide policies while on In Space premises or participating in programs:

The following are centre-level standards that apply to Academy programming:

Facility Use

• Academy sessions use designated classrooms and shared centre spaces
• Academy materials and equipment are stored separately from childcare materials
• Shared spaces (washrooms, outdoor areas) are used on a scheduled basis to avoid conflicts

Instructor Qualifications

• Academy instructors hold appropriate credentials for their subject area
• All Academy staff complete centre orientation (emergency procedures, child protection, confidentiality)
• Academy instructors who supervise children without a parent present must meet Responsible Adult or ECE requirements as applicable

Supervision & Ratios

• When Academy sessions include children under school age, supervision ratios follow CCLR requirements
• During drop-off and pick-up transitions, Academy children are supervised by Academy staff until released to an authorized person
• Academy children waiting for pickup after their session ends are supervised in a designated area

Integration with Childcare

• Children enrolled in both childcare and Academy programs transition between programs under staff supervision
• Academy schedules are coordinated with childcare schedules to ensure continuity of care
• Parents of children in both programs receive separate but coordinated communications

For detailed Academy program policies — including session schedules, registration, withdrawal and refund terms, attendance, curriculum standards, assessment, and program-specific behaviour expectations — please refer to your Academy Parent Handbook provided at enrollment or contact the Academy Coordinator at academy@inspaceuniverse.com.

All Aquatics participants and their families are bound by the following centre-wide policies while on In Space premises or participating in programs:

The following are centre-level standards that apply to Aquatics programming:

Facility Use

• Aquatics sessions use designated pool areas and shared centre spaces (change rooms, viewing areas)
• Pool schedules are coordinated with childcare and Academy programs to avoid conflicts
• Pool access is restricted to authorized Aquatics staff and registered participants during lesson times

Staff Qualifications

• All Aquatics staff hold current National Lifeguard Pool and Swim for Life Instructor certifications recognized by the Canadian Lifesaving Society, British Columbia & Yukon Branch
• First Aid and CPR certification are maintained at all times
• All Aquatics staff complete centre orientation (emergency procedures, child protection, confidentiality)
• Minimum age: 16 all Aquatics staff must be at least 16 years old to hold both lifeguarding and instructor certifications

Pool Supervision & Ratios

• All Aquatics instructors are certified lifeguards and supervise participants in the pool during all programs
• The total participant-to-staff ratio (in-pool and on-deck combined) does not exceed 1:40
  • Private lessons 1:1
  • Semi-private 1:2
  • Unparented Group lessons 1:6
  • Parented group lessons can be 1:12, but the actual # is TBD 
  • Lifeguard to patron 1:40
• A second staff member (either an additional certified lifeguard/instructor or a staff member trained in lifeguarding) is present during all Aquatics sessions and available to assist
• The on-deck supervisor provides active pool surveillance (continuous scanning of the pool area), client support, and prevention of unauthorized water access as the situation requires

Parent Observation

• Parents may observe Aquatics sessions from designated viewing areas only
• Parents are not permitted on the pool deck during instruction unless assisting a child with special needs (pre-arranged with the Aquatics Coordinator)
• Video and audio recordings are not permitted during Aquatics sessions, parents may take still photographs of their own child. Photographing or recording other children in Aquatics sessions is not permitted under any circumstances

Medical Clearance

Before participating in Aquatics programs: - Parents must complete a health questionnaire - Any medical conditions that may affect water safety must be disclosed - Children with seizure disorders or other conditions requiring special precautions must have a physician's clearance - Children with known allergies must have an Allergy Action Plan on file

Pool Health and Hygiene

• All participants must shower before entering the pool
• Swim diapers are required for children who are not toilet trained
• Children with contagious illnesses, open wounds, or diarrhea must not enter the pool
• The pool is maintained in accordance with Island Health regulations
• Water quality is tested regularly and results are recorded
• Long hair should be tied back or covered with a swim cap; no jewellery (except small stud earrings) in the pool

Integration with Childcare

• Children enrolled in both childcare and Aquatics programs transition between programs under staff supervision
• Aquatics schedules are coordinated with childcare schedules to ensure continuity of care
• Parents of children in both programs receive separate but coordinated communications

For detailed Aquatics program policies — including lesson schedules, level progression, registration and refund terms, make-up lesson policies, and program-specific safety standards — please refer to your Aquatics Parent Handbook provided at enrollment or contact the Aquatics Coordinator at aquatics@inspaceuniverse.com.